CGU would recommend you lodge a claim prior to arranging any repairs/replacement.
Most of our customers prefer to access the CGU preferred supplier network which offers quality goods or repairs from authorised businesses which CGU can facilitate for you.
However, you can choose your own repairer or supplier if you wish. To do this you need to provide CGU with a written quote from your chosen supplier. If the quote is determined to be fair and reasonable (that is comparable to quotes we have received), then you can engage your supplier.
If you need to contact our preferred supplier network and arrange any necessary emergency repairs - for example, glass or car windscreens - you will find them to be supportive and understanding of your needs.